Forum Discussion
Fibre install
I want the Fibre and the line was brought to the house (triplex) but only the unit beliw me was hooked up. Now the telus guy tgat came says he can’t or doesn’t know know how to bring the line up and i...
Nighthawk
Community Power User
Community Power UserThe shared outside line may be the problem if only one fibre strand was run to the building. If it is a legal tri-plex one would assume there would have been more than one fibre strand since each unit is connected separately. The tiny duplex/triplex/four-plex stratas are handled much differently than an apartment or townhouse style strata/condo would be.
This unfortunately isn't something that can be resolved on the forums. The installers would need to figure out how many fibre strands are coming to the property and what it would take for you to be connected. I would call them again and discuss the install.
Thank you
The one fibre line to the house is fine and there is a box from which the lines are split
The problem is having an installer with the experience be able to resolve the issue of connecting the line to my unit where it is necessary to either go through stucco to the inside (this is fine if properly sealed) or a longer line has to be strung up the side of the house or another outside line has to be strung to the house on the other side and brought in from that line
I cant get a hold of anyone that can evaluate and resolve. 2 installers have come and didnt know what to do.
It is a c
Please excuse any typos & bizarre auto-correct. 🙏
Sent from my iPhone
- First I would ask for and want my own separate fiber line, if that was offered by Telus. For them to have to drill a new hole in your stucco as opposed to using the same path as the existing copper Ethernet seems odd but possible. Bringing new fiber from the pole seems like it is the only answer and these reg installers don't do that as all the fiber to some areas was done a long tine ago. Was your area fed fiber to the houses a while ago or are they being done now? Telus would have to get a different team to bring fiber from the pole.
- One line from street to house overhead - there is a box that the line terminates at and then two feeds (separate lines) are required to go to the middle unit and to the upper unit (mine). The feed for the middle unit was done and installed at the time the line was brought from the lane but no consideration was made/given to bring the line to the upper unit (mine). Im very concerned ill be without internet as we are a forced conversion area and I definitely want to move to fibre but this is way out of my league/knowledge to resolve and i cant seem to get help or someone from Telus who can resolve and install my fibrePlease excuse any typos & bizarre auto-correct. 🙏Sent from my iPhone
OK well I guess they've decided that a splitter device for the single fiber line is enough to feed all three units. I believe, but I could be wrong, that this single fiber line is capable of close to 10Gbps, so it should get everyone, all three units, with no bottlenecking, 2.5Gbps each. That said I'm sure they can run a line up the outside of your wall and drill a hole into the location of your suite within reasonable proximity to the existing splitter box area. why is that so hard for them to do? Did you tell them they can't run a fiber line up from the box and drill a hole in the wall? I wouldn't worry about the hole being sealed, that's easy. Is this your home? or are you a renter? Is it a permissions issue? Is a location straight up, or there about's, to you suite, not possible? Is the installers not willing to put up a ladder to said location?
