Forum Discussion

mapp68681's avatar
mapp68681
Friendly Neighbour
2 years ago
Solved

pvr issues

HI, I Have noticed some issues with my PVR 4k recently,i have missing recordings or recordings that show full time but only play 2 minutes and recently a recording that froze part way through that w...
  • mapp68681's avatar
    mapp68681
    2 years ago

    HI,

    Thanks my pvr now seems to have completely died over the weekend,after restarts,unplugging and rebooting the modem all i get is a black screen with a large red X in the middle of the screen with the number 1 below it? how can i go about getting a replacement? i would appreciate your assistance Thanks Anthony Plowden

mapp68681's avatar
mapp68681
Friendly Neighbour
2 years ago
HI,
MY PVR i think is the latest 4k version it was replaced within the last year? let me know Thanks Anthony Plowden
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hey, this is still a public comment but we'll message you

  • mapp68681's avatar
    mapp68681
    Friendly Neighbour
    2 years ago

    HI,

    Thanks my pvr now seems to have completely died over the weekend,after restarts,unplugging and rebooting the modem all i get is a black screen with a large red X in the middle of the screen with the number 1 below it? how can i go about getting a replacement? i would appreciate your assistance Thanks Anthony Plowden

    • mapp68681's avatar
      mapp68681
      Friendly Neighbour
      2 years ago

      HI,

      I Got a call from Telus yesterday they confirmed that my modem is faulty not the pvr! a service person should be here today to replace it! Thank you for your assistance,regards mapp68681

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        2 years ago

        Thanks for the update. Appreciate your patience!!

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