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KanoeKid's avatar
KanoeKid
Organizer
6 years ago
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Problems connecting Sonos SL speaker to TELUS WiFi Hub modem

Hi Community I bought a Sonos SL speaker and tried to connect it to our TELUS Wifi Hub modem through the Sonos app. I have an existing Sonos connect amp on the network. I tried connecting through W...
  • NFtoBC's avatar
    NFtoBC
    6 years ago

    The manufacturer of the most recent Telus router is Arcadyan.

     

    The easiest way to access the administrative interface is with an Ethernet connected computer. Using a web browser, go to website 192.168.1.254, then enter ‘admin’ and the Admin password on the hub. Under the Wi-Fi settings you should find the setting for SmartSteering. Once you turn it off, you can set it up with 2 SSID and 2 different Wi-Fi bands. You should then be able to connect the Sonos to the 2.4 GHz band.

     

    See this link for more info. Note thy call it ‘Smart Wi-Fi’ in the article.

KanoeKid's avatar
KanoeKid
Organizer
6 years ago

Thanks for that advice - couple follow on questions:

- is TELUS Smart Steering the name of the modem/router? The Sonos support person was trying to find what router model number it was and on the white TELUS device it says Model number: TELUS WifI Hub

The Sonos support could not find anything related to this device. Does it have a manufacturer model number?

 

- how do you switch off Smart Steering? When I tried to log into the TELUS WiFi Hub, for user name, I entered the WiFi Network name and password, entered admin password that is on the WiFi Hub and I got authorization failure. Not sure what I am doing wrong here.

 

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

The manufacturer of the most recent Telus router is Arcadyan.

 

The easiest way to access the administrative interface is with an Ethernet connected computer. Using a web browser, go to website 192.168.1.254, then enter ‘admin’ and the Admin password on the hub. Under the Wi-Fi settings you should find the setting for SmartSteering. Once you turn it off, you can set it up with 2 SSID and 2 different Wi-Fi bands. You should then be able to connect the Sonos to the 2.4 GHz band.

 

See this link for more info. Note thy call it ‘Smart Wi-Fi’ in the article.

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