Forum Discussion
Poor User Account system and Customer Support
I've been having some issues with Telus lately unfortunately. Firstly, my login email address was change to something which is not my email address. Secondly, that was fixed but then the support re...
Hi Will_ash I'm sorry to hear there has been so much issues with your service lately. Changing the email address could have had an instance on your mobility account to unlink. To answer your questions TELUS in Quebec is a service that was recently offered in some part of Quebec, using different billing and account details system. When you want to login in to your Espace client you would have to select the province your service is in to enable to access with the correct credentials. Home services is not offered in all provinces therefore if you get in touch with a different department where the service is not offered, they will not be able to find our account details. I hope this answers your questions and hope you were able to solve your issues. Thank you.
