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rwf86's avatar
rwf86
Helpful Neighbour
20 days ago
Solved

Phone Number not Geographically Portable

I just discovered that phone numbers are not geographically portable.  I recently moved from North Vancouver to Chilliwack. In the process we gave up our landline, now using only our mobile phones. ...
  • TELUS_Support's avatar
    19 days ago

    Hi rwf86 - This is correct that when you move you'll typically need to change your phone number so people in your new city won't be charged long distance charges.

    The way that these calls are checked for a geographical region is by the three digits in the middle - referred to as NXX.

     

    You have a few choices: 

     

    - Change your phone number to reflect the new NXX but the last 4 digits may not be available

    - Keep things the same. As you've mentioned, most cellphone plans include long-distance calling across Canada so they won't be affected.

    If you opt for option 2, they can text you and you can call them back