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OptikTV power supply
TELUS_Support A few weeks ago I received an email saying your Optik TV tuner is randomly shutting off, we are sending you a new power cord, or words to that effect as I deleted it as a Phishing em...
Our Optik team discovered an issue with a number of the power cords not providing enough power to boot up the box itself, and is sending out replacements to those they believe are impacted by the issue.
I am replying today because I received an email request to mark the above as a solution. It is a solution having verified the original cords are the problem. This solution may only be temporary, time will tell.
The replacement cords are 12v 1.5A and appear to be the same as the original cords. The original ones which failed measured 11.4V output and amps would be reduced enough not to allow a boot. 11.4V allowed the light and allow an attempt to boot. These new cords sent to those that have failed will give their box new life, but for how long before they too fail.
As I am now using 12V 2.0A cords since discovering this problem in January I will keep this replacement cord as a backup.
