power supply

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Power Adapter for Telustv-21T
A couple months ago, Telus sent me replacement power adapters for my three Telustv-21T Optik TV boxes. I replaced the power adapters on all three. Two of the three boxes are showing a solid white LED and their remotes are non-responsive. They won't reboot with a hard power reset. The third box works fine. I took that unit's power adapter to the other two boxes and they both work fine with that power adapter. Clearly, two of the three new power adapters are faulty. Anyone know how to order replacements from Telus?
DABinYYC
4 hours ago Place Home Services
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OptikTV power supply
TELUS_Support A few weeks ago I received an email saying your Optik TV tuner is randomly shutting off, we are sending you a new power cord, or words to that effect as I deleted it as a Phishing email and we are not having problems currently. I did however in the past year get a replacement tuner when I contacted support about the very problem of which resulted in my finding that the power supply was the issue and not the tuner box. When I received the new tuner it came complete with a new power cord. I unplugged the old box and plugged the new box into the old power supply to find the new box did not work either. An epiphany caused me to use the new power cord on the old box and voila it also worked. Well to my surprise today I received a new power supply cord, no charge I am aware of. Of course my amazon delivered cord has not failed since January so I will keep this as a spare. My question, is Telus sending out new power supply to all customers and acknowledging the many problems were caused by the supply cord. Thank you.
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Rocky3
1 year ago Place Home Services
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