Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago
Solved

Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours,  We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
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  • Optik-Kate's avatar
    Optik-Kate
    3 years ago

    Hi all,  just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned! 

Montell's avatar
Montell
Advocate
3 years ago

I know the last thing we need is another bug, but one last one. When will these boxes be able to handle color space properly? Everything is  outputting HDR color space which is wrong for SDR cable. On reddit I see countless posts about the colors looking off, or screen being dim (poor performing hdr tv's that cant handle HDR properly). Nvidia shield has a match color space option for android tv. Im not sure how much work that was for them. But picture quality is huge when it comes to people evaluating cable providers, and the fact it cant output proper SDR color for SDR programs and HDR color for HDR apps like netflix is not good. The old optik system could.

 

I had to buy an EDID device so it would output SDR 8 bit color properly which is the bulk of cable tv. channels. The colors are just cartoonish on my OLED and incorrect when it tries to output regular cable tv as HDR. I know I see alot of these complaints pop up on reddit with people just not understanding why the colors and picture look so off on these new android boxes.

  • viperdiablo1's avatar
    viperdiablo1
    Advocate
    3 years ago
    I agree %100 with Montell. HDR being on the time is ridiculous. This should of been fixed long ago. No excuse for that. Most android boxes have the setting for adaptive HDR. No reason why it hasn’t been implemented yet. Come on Telus. How could there be so many features that the old system has that the
    new latest and greatest digital box doesn’t?
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