Forum Discussion
Optik TV box not functioning with samsung tv
I bought a Samsung QLED Smart TV a few months ago. When I first connected the Optik Box, it worked OK. A few months ago, the Optik TV box started to reinitializing frequently for a very long time whe...
I had this problem also. I have three different boxes and I tried swapping hdmi cables from working boxes and no change. I tried swapping boxes no change, what fixed it was using one of the other power cords. For some reason the affected power cord was supplying enough power to turn the power light on but not enough to run the box properly.
Now if Telus could send me a new power cable it would be appreciated...
TELUS_SupportOfficial Support Team
fetts That's definitely annoying. We'd like to look into how we can help. We've sent a private message your way so please keep an eye out for it in your inbox.
I have just completed all of the steps I took have two boxes and the last item you suggest is yo swap the power transformer for the box ( this should be the first thing to check )
When i first switched to telus
One of the boxes you sent had a defective power supply I had to send the whole unit back to get a replacement power supply.
How do I get a reacement sent out today.
Peter schmitz
- TELUS_Support
Hello. We'll send you a private message to discuss further, thanks.
