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VanFan's avatar
VanFan
Neighbour
7 months ago

Optik TV box not functioning with samsung tv

I bought a Samsung QLED Smart TV a few months ago. When I first connected the Optik Box, it worked OK. A few months ago, the Optik TV box started to reinitializing frequently for a very long time whe...
CLC's avatar
CLC
Icon for TELUS Team Member rankTELUS Team Member
7 months ago

Hi VanFan.

  • Have you tried disabling HDMI CEC under Settings/Device settings/HDMI?
  • Do you have any other TV or monitor to test the TELUS digital box with. Hoping to confirm if the issue is limited to this specific TV or can be reproduced on another screen? If the issue is impacting other screens, it could be a deffective power supply unit, which can be swapped by calling in.

 

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