Forum Discussion

VanFan's avatar
VanFan
Neighbour
7 months ago

Optik TV box not functioning with samsung tv

I bought a Samsung QLED Smart TV a few months ago. When I first connected the Optik Box, it worked OK. A few months ago, the Optik TV box started to reinitializing frequently for a very long time whe...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

If both the TELUS Optik box and your Samsung TV have been tested and no faults were found, the issue may lie in how the devices are communicating. Here are a few steps that may help resolve the problem:

  • Try a different HDMI port on your TV.
  • Use a different HDMI cable to rule out intermittent cable issues.
  • Power cycle both devices: unplug your TV and Optik box from power for 1–2 minutes, then plug them back in.
  • Disable HDMI-CEC (Anynet+) in your Samsung TV settings, which can sometimes interfere with how external devices behave.
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