Forum Discussion
Optik TV Added After Suspicious Call; Legit?
I'm very confused right now. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Because I had only switched to Telus a month ago, I thought they were calling to a...
Hi Brandon,
I called this number:1-833-390-3721. I got a TELUS representative. My account clearly came up. I have advised said agent to escalate this to the manager and whatever team manages the outbound phone system used to contact customers.
I have also been getting calls from this number, and they have not been leaving voicemails. Sometimes I get calls multiple times in one day. I also have call control on so I know its a human trying to reach me. The agent did not know about the number.
The thing is, call center phone systems will sometimes have multiple caller ID numbers that DO NOT MATCH anything on the website. This is a very normal practice for call centers.
The problem with this, is in a day and age where you can be scammed for just answering your phone and being hung up on, people don't answer numbers they don't know. Whomever is doing said outbound calls trying to sell services needs to learn to leave a voicemail, or your team who deals with the phone service should see if maybe having a call display name on outbound calls is an option.
Hope this helps, From a fellow call center worker.
I just blocked it.
I’m sure it’s a legit contact from TELUS, but I guarantee they’re trying to sell something. The give-away is actually the lack of voicemail, which tells me the most important thing… they push sales for a commission of some kind.
If they leave a voicemail and you call back, there’s almost zero chance of getting the same person.. so someone else gets the commission.
All these companies are pretty well the same and use the same systems.
Ever notice the delay from your “hello” to when they start talking? That’s because they’re using a crappy VOIP system and are not even connecting to the line until it’s confirmed to be answered by a person.
My rule for all 800 numbers is simple.
- if I get a call with no ID, I don’t answer.
- if they call back, I answer with a generic “hello”
- if I get no response within 2 seconds, I hang up.
- if they call again and it’s the same as the previous call, I block the number.
- if it’s important, a real human can pick up a real phone and dial my number. Or they can pick any one of a number of other ways to reach me.
Tis my 2 cents.
I’m sure it’s a legit contact from TELUS, but I guarantee they’re trying to sell something. The give-away is actually the lack of voicemail, which tells me the most important thing… they push sales for a commission of some kind.
If they leave a voicemail and you call back, there’s almost zero chance of getting the same person.. so someone else gets the commission.
All these companies are pretty well the same and use the same systems.
Ever notice the delay from your “hello” to when they start talking? That’s because they’re using a crappy VOIP system and are not even connecting to the line until it’s confirmed to be answered by a person.
My rule for all 800 numbers is simple.
- if I get a call with no ID, I don’t answer.
- if they call back, I answer with a generic “hello”
- if I get no response within 2 seconds, I hang up.
- if they call again and it’s the same as the previous call, I block the number.
- if it’s important, a real human can pick up a real phone and dial my number. Or they can pick any one of a number of other ways to reach me.
Tis my 2 cents.
