Forum Discussion
Optik TV -- Recording & Playback
Just switched from Shaw TV and we're a bit disappointed with the Telus remote control, guide page, and recording/playback features. Or maybe we just can't figure out how to use them... 🤔 (1) O...
KHR
Here is another example of users getting very frustrated with this system and the support channels.
Your suggestion of:
" 1. If you press the options button on your remote when you're in the guide, you can 'Jump to date' and select any date up to 12 days in the future."
Is something new and wasn't in the link you provided for information on getting familiar with the new equipment.
I have seen numerous times now when little easter eggs like this trickle out.
Can't you people publish a comprehensive outline of functions ??
Better yet,, fix the inadequacies in the overall system functionality.
Here is another example of users getting very frustrated with this system and the support channels.
Your suggestion of:
" 1. If you press the options button on your remote when you're in the guide, you can 'Jump to date' and select any date up to 12 days in the future."
Is something new and wasn't in the link you provided for information on getting familiar with the new equipment.
I have seen numerous times now when little easter eggs like this trickle out.
Can't you people publish a comprehensive outline of functions ??
Better yet,, fix the inadequacies in the overall system functionality.
Optik-KateTELUS Team Member
Hi RobG3987 We also created this post to help with the information flow, which I will continuously update . Please see helpful tips and tricks section. https://forum.telus.com/t5/Optik-TV/Optik-TV-Bulletin-Board-Discover-Discuss-and-Develop/td-p/136951
KHRHi RobG3987
Apologies that we missed this button in the remote control guide that was linked. When you're in the guide view, there is 'Press options to filter' beside the clock in the top right corner of your screen, but it may not be obvious that you could filter by date. The options button functionality when in the tv guide was added from user feedback after the how-to remote control guide was published online. We're reviewing the full button functions with the remote team and design team to make sure that there isn't anything else missing. In the interest of sharing information (but at the risk of trickling it out), if you press the OK button during playback (either live or On Demand), it will pause playback and bring up an information overlay. If you press and hold the OK button when in the guide, it will bring up an information overlay where you can set a recording, view details or add the channel to your favourites. Again, these are recent functionality improvements, but we'll add these to the online user guide.
Our design team does endeavour to add on-screen tips when we add new functionality, and software upgrades include 'onboarding' screens highlighting new features and functionality, but we can do a better job keeping the online manuals up to date, so thanks for the feedback.
