Forum Discussion

SchneiderIS1's avatar
SchneiderIS1
Neighbour
8 months ago

Optik on Apple TV won't show prior hours content

Optik TV on the Apple TV used to allow you to watch earlier content but in the last few weeks it won't allow me to rewind, or play a show from the start, or even go to an earlier show in the day and ...
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
8 months ago

The restart (and rewind/fast forward) experience is designed to be consistent across the TELUS TV+ app and Optik set-top boxes. On the TELUS TV+ app for Apple TV, I can see the option to restart shows, both those that are currently live and in-progress, as well as those that aired up to 30 hours in the past. I can also rewind shows that I've paused. To restart shows that have already finished, you should be able to navigate to 'Yesterday' in the guide, scroll left in the guide or select 'Restart Live TV' from a show that you searched. To restart shows that are still airing live, you can pause the show, press down on the Apple TV remote and click the 'Restart' icon; a circular arrow pointing up and to the left. If you are missing this functionality entirely, please ensure that you are on the latest app version (2.18.0 (866)).

 

   

 

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
8 months ago

A few notes on the above:

 

1. You can only rewind to the point that you started watching a particular program; if you tuned in to a channel with an hour-long show at 10:18am and it's now 10:45am, you have the option to either restart the show from 10:00am OR rewind to 10:18am.

2. Most content providers restrict the ability to fast forward both Live and On Demand programs.

3. Restart rights vary from channel to channel. Some providers do not allow restart at all. Some do not allow it away from your TELUS home internet. So there may be channels that you notice do not have the ability to restart. Those that DO have the restart icon badge in the guide.

4. Channels included in Stream+ subscriptions are not restartable. Most channels included in Optik TV subscriptions ARE.

  • NietzscheinVan's avatar
    NietzscheinVan
    Neighbour
    8 months ago

    Up until last week I was able to go to CNN channel up until 5:55pm then hit restart and then fast forward through the slow stuff and ads. This no longer works. Why?

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      8 months ago

      In general, the ability to fast forward restarted and On Demand programming (or restrictions thereof) are dictated to TELUS by the content provider (CNN in this case). You would notice an on-screen message that states "Fast forward is not permitted by the content provider". If this ability previously existed and has changed, it is for one of 2 reasons: 1. the content provider changed what they allow TELUS to do or 2. there was a bug/defect that was resolved in order to abide by the content provider's requirements.

       

      If the ability to fast-forward through commercials or 'slow stuff' is important, I would recommend setting a series recording of the show. 

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