Forum Discussion
Not able to use Alexa with Telus Home Assistant
The other day I went to turn on one of my Telus digital boxes via Alexa and it responded by saying sorry XXXXTV is not responding. I tried the other two cable boxes via Alexa and they too would not r...
The often reported issue of the Telus skill not linking to Alexa is happening again.
I have tried all suggested solutions and none work. I keep getting that frustrating message to “try again later”.
this issue has happened to me many times over the past couple of years. It suddenly works.. then it doesn’t. It gets marked “resolved” in this community.. but then it comes back. It is incredibly frustrating as an ongoing back end issue between Telus and Alexa (which makes the whole “Smart Home” thing seem pretty ironic. I hope Telus take a fresh look at it for us.
Yes, me too. I posted this same issue a few days ago but got no response. It is so frustrating. It works for awhile and then doesn't work.
Yep, it’s a bit nuts that they can’t figure out an ongoing solution. It’s leading me to avoid my Telus smart plugs in favour of cheaper and much more consistently reliable smart plugs.. which is very disappointing.
TELUS_SupportOfficial Support Team
Our team was made aware of this issue reoccurring a few days ago and is already working with the vendor and Amazon to get it resolved asap. Appreciate your patience!
