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New Optik boxes and pvr
I just upgraded my Optik boxes to the new ones. I was replacing 4 and they sent me 4. None of which were PVR. after talking to an agent she determined we weren't sent a PVR box. So I sent back one of...
You should not have received the PVR old style as your account now is with cloud pvr. I expect you have the new TelusTV-21T units. Good luck in sending back the PVR and getting your 4th tuner back
A-B
Community Manager
Community ManagerThe new Optik experience uses a Cloud PVR system so you should be able to record from any box. You mentioned that you were upgraded, so that's most likely the case.
ok, So how do you get the new boxes to do PVR? because when I try it tells me pvr is not connected. Did I miss something in setting the new boxes up?
- A-B
If you subscribed to a channel package including cloud recording, you should be good to go. Have you been able to get the recording rolling yet or are you still experiencing an issue with it?
