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My Telus says I have Unlimited Data, but I received a message warning me that I used 100% allowance
I received an email saying that I've used 100% of my data allowance for the month; when I check My Telus page, it says I've only used about 200G of my 300G allowance. If I try to upgrade to Unlimited Data, it says I already have Unlimited Data. This is very confusing and I'm not sure which option I should be concerned about. Is this a known issue?
I had to talk to Telus to get this resolved. It's annoying but otherwise innocuous. I had my plan updated but somewhere in the bowels of the Telus systems the quota information wasn't.
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- FuzzyLogic
Community Power User
I had to talk to Telus to get this resolved. It's annoying but otherwise innocuous. I had my plan updated but somewhere in the bowels of the Telus systems the quota information wasn't.
- NFtoBC
The emails are occasionally sent in error. You can double check for the unlimited add on by reviewing your previous bills in My TELUS. If I recall it is a $15 monthly charge, and a line item on your invoice.
