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Major Billing Error
Logged into MyTelus having received an email that the bill was ready. Being a new customer I was anxious to review the bill even though I’m set up on pre-authorized payment. There were a few issues w...
Hi PMICHAEL23 We would like to look into this situation. Please expect a private message from us
I hope you cancelled it now!
No, unfortunately I can’t… I’m on contract so there was nothing I could do, but pay the $1,000 to maintain my good-standing on my acct. It’s shameful what Telus seems to have gotten away with here. It’s unacceptable that a company can admit they messed up, can admit they made an error & STILL get away with billing & receiving $1,000 from a customer. What if, like many I couldn’t afford to pay an unexpected $1,000? The public needs to be informed that Telus can do this, with no recourse. I am actively looking into media sources that can bring this sort of thing to the attention of the public. Global News, consumer advocate producer reached out on Friday…
