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Live TV broken for TV+ on AndroidTV (Sony Bravia)
Based on the recent 1-star reviews in the Google Play store I am far from the only one experiencing this. Since Tuesday of this week (Feb 14, 2023) live TV has not functioned at all - restarting a show from the beginning works but isn't very convenient for sports or news. Video starts and plays for about a third of a second, then the time bar "skips forward" ever so slightly and the screen just stays black.
Anyone else having this problem? And is there any sign that Telus will have a fix for this? At first I assumed my app was out of date so installed an update, but that didn't change anything - which leads me to believe this may actually be an issue on Telus' server side.
Hi Everyone, an update is made today to address the Sony TV Live TV playback issue. Please ensure you are updated to the latest app version 1.6.2.0. Please note the app store may take a couple of days to rollout the update to everyone.
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Same issue here since the upgrade from Pik TV to Telus TV Plus. Got in contact with Telus support who, after ensuring that I had the most recent version of the app(1.5.4.103), suggested I speak to Sony which I will but don't expect much back from them as all other streaming/live apps are working fine. He did confirm that other Sony Bravia customers were having issues with Telus TV + but they were resolved with uninstall/install which didn't work for me. He noted that my model(VU1) wasn't one that was specified but that customers with Bravia model VU were working fine. I will contact Sony and hope for the best but I don't see the point of staying with Telus if they can't come up with a fix for this
- We have had this exact same issue since Feb 11th. Tried all of the fixes suggested above and can confirm they do not work. Has anyone received a response from Telus yet?
- I am having the exact same issue with live TV. Have uninstalled the Telus app off our Sony Bravia tv and reinstalled but still having the same issue.
Hi Dru, thanks for the response. Definitely running the Telus TV+ app - device is XBR-49X800D, app version is 1.5.4.103. If you check out the Google Play Store reviews for the AndroidTV version of Telus TV+, you'll see that 8 of the 9 most recent reviews all report the same issue (screenshot of the top 3 below):
All other internet connectivity is fine and fast (eg, watching YouTube on the TV is normal). TV doesn't say there are any system software updates available. Issue exists on all channels when trying to view live TV, the restart function works nicely to start a show from the beginning but fast-forwarding is disabled so it's not really a solution for trying to watch "real time". Even went so far as to uninstall the app last night, reboot the TV and reinstall the app, log in again - same behaviour: tuning to a channel shows the audio/video stream for about 1/3 of a second (just enough to make it seem like it'll work!), then the on-screen controls' time-scrubber seems to jump ahead by about a minute and the screen goes black -- as if the app is trying to play past the end of the stream or something?
The thing that makes me wonder if it's a server issue is that I started experiencing this problem *before* upgrading to 1.5.4.103...
- dru
Community Manager
I haven't seen any reports of a similar issue affecting other Bravia Android TV customers (not to say no one is affected) but can you confirm you've downloaded the TELUS TV+ app? If so, which version is it?
Some additional questions:
- Is this happening on all channels or just one (if the latter, which one?)- Is your TV software up to date?
- How's your internet connectivity? (any difference if you reboot your router?)Thanks!
