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Internet Service Support on Weekends
What is the best way to receive internet support over the weekend when all online/chat bot suggested fixes do not work? The chat bot provides a phone number, which leads to another AI rep that walks...
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Nighthawk
Community Power User
Community Power UserWhat kind of issue are you experiencing with your connection?
WiFi connectivity has been out since yesterday. All troubleshooting methods have failed. I’m not sure if any tech will answer the phone today.
TELUS_SupportOfficial Support Team
Hi Micky0514 - sorry to hear you were having issues. It sounds like you had an outage, is your Internet back?
Nope. I’m in ON and Bell needs to send another tech out as TELUS uses their fiber. There have already been 3 techs between yesterday and today. Earliest is now tomorrow. With no guarantee the issue will be resolved. TELUS reps have been doing their best to help. Bell is definitely dragging their feet.
- TELUS_Support
Definitely not the experience we want for our customers. Has your service been restored?
