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Internet Light on T3200M Modem Is Orange
Hello, This might seem like a repetitive and simple matter but I thought I'd ask around anyway while waiting for Telus Support to get back to me. Early this morning, I noticed that my laptop ...
If the Internet account is not under your cell phone then the only account it will find is your Koodo account.
You mentioned you are a tenant. Is the account under your landlord's name? If so you won't be able to ask for help because you don't own the account.
I have tried three different numbers now:
1-866-558-2273
1-855-550- 4334
1-888-811-2323
All of these have routinely asked me if I wanted to be served in English or French, then asked for my phone number. After I give my phone number with area code, an automated but different voice says "Welcome to Koodo Mobile" and proceeds to list a few options that I have zero need for.
If the Internet account is not under your cell phone then the only account it will find is your Koodo account.
You mentioned you are a tenant. Is the account under your landlord's name? If so you won't be able to ask for help because you don't own the account.
That explains things, then. Thank you.
I've already forwarded the issue to my landlord. I was thinking initially that there would be a way to move forward with this without involving my landlord.
This is a security measure that prevents unauthorized people from making changes to accounts. Fixing issues sometimes means making changes.
