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elainea's avatar
elainea
Neighbour
2 years ago

internet activation charge

New account November 1 2023, Telephone, Internet and Optic TV.  We agreed to a 2 year contract and were given all details regarding charges.  Nov, Dec and Jan billings were correct.  February billing has an internet activation charge of $60.  This was never mentioned and why is it charged after 3 months of service?  This account is for a senior with limited income and unexpected charges are unacceptable!

2 Replies

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    That's definitely odd indeed. Have you spoken with our Home Services team about this charge?

    • elainea's avatar
      elainea
      Neighbour
      2 years ago
      If you had any idea how difficult it is to get thru to an actual live person only to be put in a queue of up to 3 hours you wouldn't ask this question.
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