Intermittent connection

Despite multiple calls to the helpline, where local tests are conducted and the router and modem are restarted, the problem remains unresolved. Each time, the helpline fails to address the root cause of the issue, which I believe is related to IPv4 routing.

As someone who works from home, this problem severely impacts my productivity. I often have to switch to mobile internet to continue working, which is neither convenient nor sustainable. After running a tracert, I observed that the connection gets lost after hitting a Telus server, yet this information seems to be overlooked by your support team.

Furthermore, I was promised a callback within half an hour, but I have not received any follow-up communication. To add to my frustration, one technician suggested that I pay more for a "better" router, attributing the issue to interference from local microwaves and appliances, despite my clarification that I am connected via Ethernet.

I am extremely dissatisfied with the lack of resolution and the inadequate customer service provided. I urge you to address this issue promptly and provide a permanent solution.