I just learned Telus is migrating webmail to Gmail!

Under one TELUS Home Phone/Internet account we have 3 Anonymous.net email addresses with one alias for each. Because of illness I changed the account owner name from myself to my wife with the assurance from TELUS that the services and rates would not change. There were some unwanted changes which we have had fixed now, except for the fact that under My Account-Internet-Manage-email none of the the three email addresses show up (MyAccount says it looks like you don't have any email addresses), and they are gone from My Account for the previous account number. Fortunately webmail access continued to work.  I asked several times starting in mid-July to get this resolved as I wanted to regain the "manage" email capability to delete one of the addresses. Now in late August they say they are still working on it. In the meantime the email address we wanted deleted migrated to Google, so fine I thought to go into Google to delete it, but Google says no this must be done by the administrator and the account is managed by telus.net. Called TELUS Tech Support eventually reaching someone who really didn't know how to deal with my request except by getting in touch with "back office". 2 hours on the phone and a callback later I am told they will issue a ticket to delete the email address that will typically take 10 days to get worked. Asked for a ticket number to be given me, and one is supposed to be emailed to me. Why make it so difficult to delete an unwanted email address?