2 months ago I saw a good deal advertised by Telus for faster internetI called and asked if the cancellation fees could be waived so I could start with the faster internetI was told, no, but if I cancelled my account, and my wife started a new account, all the cancellation fees would be waived, so I did. It seemed a bit sketchy, but I was assured it was all on the up and upNot only is our 'faster internet' still not nearly up to speed...I was billed for a month after we cancelled, and when I called, I was told because I had cancelled after the new billing period began... that was just how it isAfter complaining about that, I was told, the next bill would credit me for the portion of the billing period after cancellationI just received my latest bill, and it's now double the last bill

Hey scott17 - We'll have a closer look with you. Look out for a DM from us!

Just Moved In

12 hours ago

I feel like I've been scammed. By Telus.

2 months ago I saw a good deal advertised by Telus for faster internet
I called and asked if the cancellation fees could be waived so I could start with the faster internet
I was told, no, but if I cancelled my account, and my wife started a new account, all the cancellation fees would be waived, so I did. It seemed a bit sketchy, but I was assured it was all on the up and up
Not only is our 'faster internet' still not nearly up to speed...
I was billed for a month after we cancelled, and when I called, I was told because I had cancelled after the new billing period began... that was just how it is
After complaining about that, I was told, the next bill would credit me for the portion of the billing period after cancellation
I just received my latest bill, and it's now double the last bill