Forum Discussion

johnpaul's avatar
johnpaul
Neighbour
15 hours ago

I CANNOT ACTIVATE MY DISNEY+ and AMAZON PRIME SUBSCRIPTION.

I received the email that says "ACTIVATE NOW," but somehow it only directs me to the Telus website. And when I go to the manage subscription page, it says there, "There is no available subscription with this account even though it's included in my package." Customer support are not helpful as well, as they keeping me on hold for more than 1 hour.

 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi, I certainly understand your frustrations, We’d like to make this right. Please feel free to send us a private message to TELUS_Support​ with your account details. Thanks for your patience — we appreciate you bringing this to our attention.