Forum Discussion
I am owed a refund but I moved overseas - how do I get my refund
I have credit on my account. The website says it will be sent by cheque to the address my service was with - I no longer live at this address and if it's sent there, I will NOT receive the cheque. ...
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Community Manager
Community ManagerHello. Did you get a response from our team on Twitter yet?
I did, and they told me to use the chat feature (what they assumed to be a novel idea, I'm sure) and type "agent" to reach an agent (I don't know if you've ever actually tried this, but it is not straightforward and all of my attempts have been unsuccessful - see point #1 in my other reply)
I have still not been able to reach any agent
