Forum Discussion
Shelley99
2 years agoCoach
I am begging you, please fix the On Demand pause feature
I posted this, probably a year or more ago. Your response was “thank you for bringing this to our attention, we’ll take a look at that”. It’s still just as bad, unchanged. Here’s what happens. I...
- 2 years ago
This is solid feedback, and I appreciate both your info and your patience. I'll definitely pass this along to our Optik development team right now so they can look into improving the service.
A-B
Community Manager
2 years agoThis is solid feedback, and I appreciate both your info and your patience. I'll definitely pass this along to our Optik development team right now so they can look into improving the service.
Shelley99
2 years agoCoach
Thank you so much. Today another wrinkle. We watched 2 episodes of Regime on demand 2 or 3 days ago. Today we went to watch another episode. The last episode watched showing in My History showed as E2, and when I clicked in it - it showed “resume”. In the past, these “bogus incorrectly displayed” episodes show a button with “watch” as noted in my original narrative above - which has then been my clue that they are inaccurate and to go find the correct episode. So, with the “resume” button displayed, thinking it was ok, I pressed “resume” and the episode started from the beginning!! and after a minute or two, we realized we had seen it, and FF’d through the entire episode to get to E3 which is the next episode we needed to watch. Honestly, the fact that in 2024 with all this technology we have, it is so frustrating, quite infuriating actually, that you can’t even pause a show and it never restarts on the correct episode, or alternatively, it never starts at the point you paused it but rather restarts the entire episode. Pretty ludicrous, sorry. I’ve grown up with computers, I was one of the original operators when our company embraced computers, and what I see is that the tech was much better in 80’s and 90’s. Straight forward, easy to use, did what it was supposed to do. And that…..was 40 years ago! My, how far we’ve come!