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I am begging you, please fix the On Demand pause feature
I posted this, probably a year or more ago. Your response was “thank you for bringing this to our attention, we’ll take a look at that”. It’s still just as bad, unchanged. Here’s what happens. I...
This is solid feedback, and I appreciate both your info and your patience. I'll definitely pass this along to our Optik development team right now so they can look into improving the service.
My Telus is constantly dropping recordings, I can't pause or fast forward or rewind. What is the problem? I pay my bills and get bad service.
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Community Manager
Community ManagerHave you attempted rebooting your equipment or speaking with our Tech Support team about this?
- I talked with someone approx 2 weeks ago and did reboot. It happens over and over. I'm done with Telus.
- Oh my gosh. If you didn’t get the impression from my story that I have gone through basic trouble shooting many, many times, often with Telus techs, then I wasn’t clear enough and I apologize for that. Calling Telus support was my first, second, third, fourth etc "go to"…..before I published. Again, my apoliges, perhaps I wasn’t clear.
