Forum Discussion
Huge Price Difference
I am so upset seeing that I am paying twice the amount for Home internet and a landline than what 3 of my close friends paying. I have come to the stage of canceling Telus service altogether and go ...
FuzzyLogic
Community Power User
Community Power UserThe low rates are usually offered to first time customers for a 2 year contract. Once the contract expires, unless you've talked to Telus, you are switched to a month to month price which can be considerably more.
Your best option would be to talk to Telus Loyalty and see if they can offer you better rates.
Not quite, all these friends are also old customers of telus. And why should be a difference of double between 4 customers in neighborhoods close to each other in Vancouver.
Secondly, what is the loyalty phone number 🤔
- FuzzyLogic
It's hard to say why there are discrepancies without access to their billing information. You would need to see what services they have and what they are paying for them.
I would call 1-888-811-2323 and ask for loyalty and retention.
TELUS_SupportOfficial Support Team
We can definitely take a look and see what we can do. We'll send you a private message to discuss further.
I can't differentiate between legit telus calls and spammers, due to large number of spam calls, the most recent one is below text message: that's why I prefer email from telus to start the offers.
----------------------------
Hello! I'm Sourav, TELUS Business Account Manager. I've tried reaching you to share exclusive promotional Summer Sale offers from TELUS. We have awesome deals on Mobility and the internet. Are you interested in exploring?
You can reply directly to this text or call.
TELUS Business
Sourav || mod edit: private info
