Forum Discussion
Solved
How do I upgrade to the new Optic box?
The title says it all.
That link is for customers who are proactively migrated to our new Optik platform to complete their upgrade. Existing customers are being upgraded over time and when a customer receives the email, they're given that link to proceed. Entering your address on that page while not yet being proactively contacted by us will just throw an error.
TELUS_Support
Official Support Team
Official Support TeamOur Optik team is actively migrating customers over to the new platform in waves. As there's no way to proactively upgrade before that however, there's unfortunately no other info we can share. We appreciate your interest!
So this link isn’t meant to be public?
https://www.telus.com/en/tv/optik/tvupgrade
- TELUS_Support
That link is for customers who are proactively migrated to our new Optik platform to complete their upgrade. Existing customers are being upgraded over time and when a customer receives the email, they're given that link to proceed. Entering your address on that page while not yet being proactively contacted by us will just throw an error.
I was sent the link by text but when I try to upgrade I get an error message and it will not load my address. Just because I got a text does it not mean I am being proactively upgraded???
- TELUS_Support
Would you have multiple addresses linked to your phone number, by chance?
