Forum Discussion
Hayu app unavailable on Telus Optik
I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error c...
it now says you can’t use it at all with optic TV box and that you have to use other listed options but you can continue paying it through your Telus account. What a joke!
Right?!? Cuz my little 6 inch phone screen is an acceptable replacement for my drastically larger tv screen. This is the second time they have discontinued one of my theme packs without any notification and yet still expect my bill to be paid as per usual.. unacceptable Telus!
TELUS_SupportOfficial Support Team
MicheleB1 Rjevning Pollyrs ChristineAS Hello. Notification has been sent out to customers advising of the update that Hayu is no longer available to watch directly through our classic Optik boxes. You can continue streaming on any of the following supported devices: Fire TV, Roku, Apple TV, Android and Samsung smart TV's. Your Hayu subscription is still active, so you'll still be able to sign in on these devices. Appreciate your understanding!
Sorry, where was this notification sent? I was told numerous times I would receive a text of any updates on this specific situation. I still have received zero communication with telus.
