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Guide is not working properly - blank channels
On top of My Favorites not working, in the last couple of month, when using the Guide, the channels are blank. I scroll through and there is no program titles showing. I have to scroll back in time a...
The development team pushed an update to the TELUS TV Digital Box over the past few days that included a fix for guide loading. The new version is 1.25.10.300 (found in Settings > System information > App version). Can you please report back whether your experience is improved? Thank you!
TELUS_Support
Official Support Team
Official Support TeamDo you have our latest digital Optik equipment? This guide issue is known by our team and while they're always investigating, it's often an intermittent issue related to poor connectivity. Try rebooting your internet equipment and see if that helps!
Yes, it was upgraded when I was upgraded to Fibre Optik
- TELUS_Support
Gotcha. Have you tried rebooting your equipment or testing your internet connection?
- Yes to both, but it's still occurring.
- TELUS_Support
Gotcha. We'll send you a private message to discuss further.
