Forum Discussion
Going in Circles
It has been extremely difficult to reach customer service. After spending three days trying on and off to get assistance, I finally reached a representative and I asked to lower my home internet bill...
TELUS_Support
Official Support Team
Official Support TeamHello! Were you able to get through to our team for assistance with this, or are you awaiting a callback still?
Okay, all have been verbally adjusted. Hoping that it will show the same on the bill. That was very upsetting. I hope no one else experiences what I just went through.
- TELUS_Support
We do apologize for the experience. If you require assistance, send us a private message and we will do our best to help.
I just got my bill and guess what it’s not what I was promised and told. I have sent a dispute. Here we go again.
The home services part has now been resolved. Now, I am waiting for the mobile services that I don't need that I got pulled into sign up for is pending. Hoping I can cancel that and move on from this NIGHTMARE. This has caused me exhaustion and anxiety. It's now counting 6 hours of my day with Telus...
I've been on the phone for 2.5 hours and still waiting.
