Forum Discussion
Going in Circles
It has been extremely difficult to reach customer service. After spending three days trying on and off to get assistance, I finally reached a representative and I asked to lower my home internet bill...
I've been trying to get help/solution on my account/billing for almost 5 hours with no solution. HELP!? All I've been getting are transfers back and forth to different departments, dropped calls, and saying I'll get a call back without getting one... So guess what, I call again for that same cycle. Really tired of explaining myself over and over again to different reps/agents for the same explanation without solution. Mind you, this is due to one of their reps/agents getting me to sign up for something I don't need because he said I would get my bill lower BUT it's HIGHER than what I was already paying. If that's the case, reverse what you did. I don't want it and I don't want to be with TELUS anymore.
