Forum Discussion
Going in Circles
It has been extremely difficult to reach customer service. After spending three days trying on and off to get assistance, I finally reached a representative and I asked to lower my home internet bill...
Transferred again and again with having to explain myself over and over again. CAN SOMEONE HELP ME WITHOUT TRANSFERRING AGAIN PLEASE?
I am having a similar issue to try and change my service billing. I have been calling their support line all morning, the line says "this call will be recorded", the line stays quiet and then drops within 10 minutes. The website is very difficult to try and find how to resolve this. There is no Telus store listed (used to be) in our city so no-one to talk to personally. This is very poor customer service.
B.T.W. I was using one of their published support numbers, 1-844-927-2735.
It’s been weeks and I’m still having issues with them.
