Forum Discussion
Gmail Migration
Most people discussing the migration of Telus email to Google Mail are coming with questions and/or complaints. This is unnerving as I contemplate initiating the migration. It would be helpful to k...
Note: you might need a cell phone to set up your Google account.
Well, I didn't get very far in the migration today. I used my work email for the alternate email required. I clicked the link and found the telus.net account.
Next: "This device isn't recognized. For your security, Google wants to make sure it's really you." - the only option they provide is to send a security code to a cell phone, which I do not have.
This does not make any sense either, how does sending a security code to an unregistered cell phone number help verify "it's really you"?
I will try and sort it out on my Chromebook at home tonight.
I know this is no longer a common issues, but my wife and I try and live cell phone free.
Chromebook and other Google Devices - change login from telus.net email before migrating.
Thought I would share my latest adventure. I finally managed to complete the migration but can no longer login to my owner account on my Chromebook because it was linked to my existing Google account that used my telus.net email to login. The new Gmail account set up through the Telus migration voided my original Google account. I can fix it, but it is just one more hassle that could have been avoided if Telus had done some research first.
Dear Telus Google migration team,
I would have been great to know about this before I did the migration: https://support.google.com/a/answer/7044710
If I'm understanding you correctly, they did tell you. Or at least they tried.
One of the emails they sent you pointed you to
Migration Day Checklist
https://www.telus.com/en/bc/support/article/day-one-checklist-google-email
Under the heading Steps to activate your TELUS email powered by Google, Step 2 is:
- Important: If presented with the screen below, the steps in this page will not help you set up your email. Please consult this other checklist instead: Migration day checklist for Google users
The screen they illustrate is the one that would have let you select your personal Google account that used the Telus address as your account ID and sent you off on a different path to the migration: Migration day checklist for Google users
https://www.telus.com/en/bc/support/article/migration-day-checklist-google-users
Step 3 on the Checklist page reads
3. If you don’t see the "Choose an account" screen, you will be asked to enter your password.
To me, that "If you don’t see ..." is a flag to go back and double check the previous step to be sure I got it right.
I am posting this based on my understanding of what you described. Are you saying that you followed the process for the Migration for Google users and it wiped your existing Google account anyway? If so, it's no wonder you are upset!
- NFtoBC
Community Power User
The process was to identify the cellphone number while logged into your Telus account, thus not an unregistered cellphone number. You then identify yourself with that cellphone. You will likely need to contact Telus directly to address this issue, as other credentials will be needed.
Yep, which means that this will not be a "pain free migration". Nothing like waiting for a real person at Telus support.
It would have been nice if Telus had arranged for back-up security codes to be sent with the migration email sent to the alternate account. This is Telus' lack of foresight rather than Google. My work IT did a similar migration and sent Google back-up codes and registered user phone #s (landline included) prior to the migration, so all went smoothly. No cell phones required.
These are all things Telus could have investigated prior to mandating this migration and sent a pre-migration survey to users to make sure everything would be addressed prior to migration.
- FYI I tried to reply to your comment on Telus Neighbourhood as well as another post and it says that I have been “banned from the site”. I guess Telus does not appreciate customers criticizing them or revealing the truth about their incompetence.
John
- I have had similar issues. I avoid using Google mail and the only cell phone we have is for travel and it rarely gets used during the pandemic.
I installed Mac Mail on my iMac and my old Telus is working with all the mailboxes and saved data, which was not the case when we tried Google.
Telus let their customers down by switching before they had the ability to do so smoothly, which has not been the case as we have seen and heard.
John
