Forum Discussion
psl
TELUS Team Member
TELUS Team MemberGmail Migration - New Support Content
Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as:
Triple your current storage s...
thanks for the reply. Now my next question, is what happens when you get that email?
so shortly after my initial comment here, today i got the email from telus asking me to schedule migration. however, when i click that button and re-login to my webmail, nothing happens or pops up. just shows my webmail interface, on the browser. i've tried all 3 browsers - chrome, Firefox and MS Edge. everytime i click on the schedule migration button/link in the email, nothing seems to happen. Is there supposed to be another email or popup that gets sent to me after? i have no where that i can see to proceed with the next steps?
Thanks for your help!
I posted a minute ago, this is exactly what happened for my wife. She was using Safari on an iPad.
- NFtoBC
Community Power User
Has she tried re-starting the process from the beginning? Other than the usual contact information at the page bottom, I am not aware of a specialized contact other than telus.com/email for support.
Thanks for the reply, NFtoBC. Yes, she has tried a number of times, always with the same result. It is the exact same issue a WarG reported two weeks ago. We are not wanting to sit on hold to talk to someone who might not be able to help. The link you gave sends me to the same pages we have read a few times already. I think we will have to try an online agent.
We tried the same page again just now and it worked. No idea what we did different this time. So we are scheduled for conversion.
