Forum Discussion
psl
TELUS Team Member
TELUS Team MemberGmail Migration - New Support Content
Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as:
Triple your current storage s...
Here are my questions:
Is Telus going to provide the email support to the new email service?
Is the account administration still be done by Telus?
If I can't recover my password, will Telus be able to?
Recovery phone number:
Does Telus suggest Telus customers to give their phone number to Google? You know .... for recovery purpose 😉
thanks
pslTELUS Team Member
TELUS Team MemberJust_LH Thanks for reaching out. Here are the answers:
Is Telus going to provide the email support to the new email service?
- Yes, email support will be provided by TELUS
Is the account administration still be done by Telus?
- Yes, TELUS email powered by Google is covered by our terms and conditions, including our privacy policy. We safeguard customer data through administrative, physical and technical security controls.
If I can't recover my password, will Telus be able to?
- Yes. TELUS team members will be able to reset your password.
Recovery phone number
- This would be a personal preference. As mentioned, we protect and safeguard customer data to our standard, which you can find HERE
So I did the migration.
Two things for people trying to protect their privacy.
One, the recovery phone number definitely goes into the google section. Which makes no sense as now the account is double managed.
I can recover thought google and telus. (I used recovery email not phone number)
Two, the contact information also goes into the google account. What else I don't know.
But you are making a new google email account, but instead of gmail ..... it's Anonymous. and telus has some access to the management.
I am saying some because I wanted to change my email (the first part) before transferring and it was not available. Support said it should be there but it wasn't. So they said after the transfer it will be there. It's not. To change or ADD another email address. 10 comes with telus account.
So now I made an email address with google that I don't want to use. 😞
I would have taken more time but it's like every day they telus was pushing to schedule...schedule.
- psl
Just_LH I understand where your concerns are coming from. Would encourage you to reach out to our privacy team if you have more questions. They are available at 1-800-567-0000 or by email [email protected].
More information can also be found on our webpage here
That is very good news.
Makes a big difference.
thank you
