Forum Discussion
Free 55 inch 4k Samsung TV
I signed up for an internet+optik tv bundle last Nov 18. The offer comes with a free Samsung TV. It has been more than 9 weeks and we have not received it yet. Does it really take this long?
In the same boat as so many others here, and continually getting the run-around when I call trying to get this resolved.
Service installed on March 3. It's now July 2 — Monday will be 18 weeks since my install. There is no record of an order (got an email from Samsung confirming that) and each time I call to try and resolve the issue, I'm told someone will get back to me in 24-48 hours and NO ONE EVER CALLS.
Was offered a discount on my monthly costs and a credit for my account, but here's the thing: I WANT THE TV I WAS PROMISED! I pay for top end service, my bills are always paid in full, on time... I WANT MY TV!
You ran the promotion — you're still running the promotion now! — so make good on your promise and GET ME MY TV!
I don't want to speak to someone that will open a ticket that needs to be addressed by the Telus Back End team. I don't want your understanding of my frustrations. I WANT THIS ABSOLUTE MESS OF A SITUATION RESOLVED!
TELUS_SupportOfficial Support Team
Hi ESK78 - a free TV gift with purchase is usually given out in lieu of monthly discounts.
The offer is one or the other but we will double check your account for accuracy.
We'll send you a private message
Well that's a complete load of nonsense.
Your promotion was "sign up for this bundle and we'll give you a free 55" 4k TV" with zero mention of "in lieu of monthly discounts." I wouldn't want discounts anyway... I want the TV.- TELUS_Support
Within a promotional period you can change your mind and go for the Gift With Purchase instead.
Send us a private message if you need assistance
