Forum Discussion
Escalation Inquiry
Hello everyone,
I'm curious to know how to escalate an issue beyond an escalation manager?
The short version of the story is my partner (Trina) and I are supporting my brother in law (Kevin) ...
So what are my options now? Last week I sent the PM as requested by TELUS_Support, they asked me to verify (which I did), and now no follow through. I've sent another note today to follow up, so hopefully they reach out.
TELUS_SupportOfficial Support Team
Got your verification, we'll reply to your private message now. Appreciate your patience!
