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BevGray's avatar
BevGray
Neighbour
6 years ago

E-mail migration to Windows Live Mail 2012

After many hours of slogging, I was able to set up my email on my laptop, tablet and phone. However, now I am trying to set up email on my husband's laptop. He uses my email account  and has his own alias. I do all the steps as outlined in the migration instructions, but every time I get this error message:

 

The server has rejected your login. Please verify that your user name and password are correct.

Configuration:

     Account: Telus (my username)

     Server: imap.gmail.com

     User name:  [email protected]

     Protocol: IMAP

     Port: 993

     Secure (SSL): 1

     Code: 800cccd1

 

The next dialog box is a logon screen - Server: imap.gmail.com

                                                             User Name: [email protected]

                                                             Password: *******  (I have typed and re-typed this carefully.

 

I have tried various formulations of my username (with and without initial capitals)

Is there something glaringly obvious that has gone screaming by my face? Any suggestions would be very much appreciated - thank you in advance.

8 Replies

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  • telusdetective's avatar
    telusdetective
    Helpful Neighbour

    Hmm, strange.  I use aliases, as well, and haven't come across the issue that you're having.  Just to double-check, when you are trying to set it up on his computer, you are using your user_name/email to log in and not the alias/email?


    BTW, as an FYI, it seems that Gmail's SMTP server ignores what you put down as your email address (i.e. [email protected])  and tags all outgoing emails' From field as being [email protected] .  By that, I mean if even if your have Winmail set up to say that you are [email protected], Gmail will change it and the person receiving your email will see that it is from [email protected].

    Sorry, kind of difficult to explain clearly, but if you ever manage to get the alias going in Winmail, send a message from the alias to one of your accounts and see for yourself what it says in the From field.

    • telusdetective's avatar
      telusdetective
      Helpful Neighbour

      BTW #2, why not get your husband his own Telus email account instead of an alias?  You're allowed at least five separate accounts (can't remember the exact number).

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    You should be able to set it upon your husband’s computer the same as you did on your own. He can simply change the reply to, and signature blocks to send his identity to correspondents

     

    Have you an option to update the mail software on his laptop to a more recent version?

     

    • BevGray's avatar
      BevGray
      Neighbour

      Certainly, I set it up just as if it was me. The system did not like the password as detailed above. I got the most recent version of Microsoft Live Mail 2012 and followed the instructions for that. No dice. And I got security breach messages on my laptop because there had been a sign-in on a non-Google device. Ugh.

       

      So I have done a workaround that seems to make him content - signed him up for Gmail and set a filter on my Telus account to forward the emails to his Gmail account. The Gmail account plays nice with Live Mail and he can see all his old folders as well.

       

      Thank you for your suggestions - greatly appreciated. I just wish they made things less complicated for us seniors!!!!

       

       

       

       

      • keb's avatar
        keb
        Helpful Neighbour

        "signed him up for Gmail and set a filter on my Telus account to forward the emails to his Gmail account"

         

        I have done this for years. (Shh -- I'm with Rogers, which is hugely unreliable.)

         

        I also have every email I send from or receive at my Rogers account BCCed/forwarded to yet another Gmail account that works as my complete archive, in case of hard drive crashes, having learned that lesson once.

  • Just bloody sign into your email address with your password and save it as your husband uses your email as an alias. Dammm what’s he hiding ? Or are you that controlling?

    Of course I’m just poking fun. I’ll do hope your issues resolve quickly. Telus is still number one for all our tech savvy Junkr

    Cheers 🙂