Forum Discussion
yycbond
2 years agoOrganizer
DVR to modem connection issue
I am suffering with an issue with the connection from my telus dvr to the telus modem. Every 48 hrs the connection resets twice as below 13:22:31 Kernel event eth0 (Ext switch port: 3) (Logica...
TELUS_Support
Official Support Team
2 years agoSince the equipment swap didn’t solve it and we suggested it might be due to too many connected devices, you could consider using a network monitoring tool to check for device traffic overloads or spikes that might coincide with the resets.
If you haven’t already, you might also try isolating the DVR on its own Ethernet connection, ensuring that no other devices are sharing the same port on the modem. Another option could be upgrading to a higher speed or more advanced router/modem model to handle more devices simultaneously. However, I understand it might not fully address the issue if it’s more complex.
yycbond
2 years agoOrganizer
Can you suggest a network monitoring tool that would be good for me to use for this issue I am having?