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Thanks for your post! FuzzyLogic posted some great links to check out, and there always is the option of rebooting your equipment to see if that helps clear things up. From your post however, you mentioned that your TELUS gateway is located in the downstairs kitchen, which means that physical obstacles like walls, floors, and electrical interference can all degrade your Wi-Fi signal for sure. Since the connection is fine the closer you get (you mentioned your living room TV and iPad), the bottleneck may definitely be simply physical distance and coverage.

You could try repositioning your gateway (if possible) higher in the kitchen and in a central open area away from your kitchen appliances as they can definitely hamper the signal. Try switching to the 2.4 GHz band for further away devices (2.4 has better signal penetration through walls), or even looking in to adding one of our TELUS Wi-Fi Boost units, which are designed for this exact scenario. They act as a node in a network that you could place perhaps near the stairwell upstairs, acting as a bridge between your gateway and upstairs tech.

If none of that works, please do let us know and we can send you a private message to discuss further options with our Tech Support team!