Forum Discussion
Discrepancy Between Quoted and Agreement Price
Today, I just called loyalty team to renew my Internet plan. I even confirmed at the end of the conversation about the price. That's $70. However, I check it in the agreement.pdf document on My Tel...
No surprise there with the prices you got on the agreement .pdf. The agreement means absolutely nothing. I’ve been having this exact issue since I renewed 6 months ago and have to call them on every single bill. Call them and they fix it and give me x$ for Internet, x$ for Telus TV on the next bill and guaranteed 100% and I ask 3 times are you sure? Next bill comes different pricing again.
Oh, thank you for the information. They sent me private message. Hope it will be solve without costing too much time. 😅
