Forum Discussion
Discounts removed "by back office"
Hi - I renewed my TELUS home services Dec 31, 2024, and in the service agreement, it included a number of discounts that compelled me to stay with TELUS for another two years (specifically it was 3 "...
Good luck. When I signed up in December of 2023 I only agreed to a security camera because I was told I could cancel it without penalty at any time and I got some extra discounts if I took it when I signed up. the agent said I had to set it up within 30 days to retain the discounts on my account but I could then remove it. It's been over a year and we have no use for the camera. I just read through my agreement while waiting for a call back, and I am committed for three years with a massive penalty to cancel. This is not at all what I was told on the phone. The phone agents will say anything to make a sale, including flat out lying.
