Forum Discussion

PR101's avatar
PR101
Friendly Neighbour
10 months ago

Delay in sports brodcasts

I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from frie...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Our Optik team did release a patch last year to reduce the feed delay as much as possible, and continues to work towards reducing it further. It's definitely on their list and of high priority to have resolved as quickly as possible.

Gbishop's avatar
Gbishop
Friendly Neighbour
10 months ago

I’ve had Telus TV for two years and the delay vs my friends on all sports has not improved. My contract is about to run out and I’m looking to switch based on this. Is there anything that can be done at the user level to improve this?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    As stated, our team is working on this issue with a high priority. There are a number of reasons why feeds can be delayed, from content control and technical adjustments at the broadcaster level, to the signal being processed before being sent to someone's television. Our team is aware of the delay and will have it reduced as much as possible as soon as they're able!

    • RawDog123's avatar
      RawDog123
      Friendly Neighbour
      9 months ago

      Is there an estimate as to how long this may take? Just switched to telus and find this pretty baffling. 

      • PR101's avatar
        PR101
        Friendly Neighbour
        9 months ago
        Sounds like it’s been a year or more already?!!
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