Forum Discussion
AMP9691
9 months agoOrganizer
Daily minimum 2 reboots of the router
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a si...
AMP9691
8 months agoOrganizer
Last update on this as it has been fixed!! Three days and no more problems. It has been three months but the end is in sight. Five techs, hours and hours on-site, 3 painful months of daily reboots, new splice, new fibre termination, new spf, new NAH and new booster, I'm good! Thank you to the technicans (all five of you) that have come out, it definitely was a problem that required peeling back the layers, and each time a small iteration of improvement. That last tech (bless his heart) replaced all the gear and the sum of all those parts, I'm on my third full day of no reboots, disruptions or complaints from the family!!
- TELUS_Support8 months ago
Official Support Team
Glad to hear that your issues are resolved AMP9691!