Forum Discussion
Daily minimum 2 reboots of the router
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a si...
DNS changes were made using Google DNS already, tried several options, all to no avail.I'll do a factory reset next. The booster was located right beside the router by the Telus tech. I can try moving it further but a couple of feet seems unlikely to address the issue but I'll try it.
TELUS_Support
Official Support Team
Official Support TeamOK, if the issue persists, send us a private message and we can get someone to assist further.
Thank you, I'll do that. Router has been reset and booster moved a bit. Hoping for the best.
I have sent a private PM. Just to add additional details. I can VPN out through it and all connectivity is restored. To recap, wired or wireless, can't connect to Internet via browsers (multi browsers attempted, incognito or otherwise), discord, ms teams, outlook, games, streaming (netflex, prime, etc) - nothing until I reboot the router each time. I have tried new cables, different computers (and devices). The issue is the router, in whatever fashion (routing table, dns cache, arp, blah blah blah.) need a fix
- TELUS_Support
Ok, we will reply to your private message.
