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Customer Service Wait Times
I just spent a frustrating 2.5 hours on the phone waiting for and then talking to customer service. (Before that, I tried to get my problem solved on-line.) When the agent(s) spoke to me they were co...
annekaye Sorry to hear that was your experience. Our contact centres are experiencing high volumes so we've had to toggle our callback system on/off periodically throughout the day. Doing so ensures we're able to meet the callback requests in relation to volume levels at any given moment.
If you haven't done so already, I suggest reaching out to our awesome social media team if you still require assistance. Their reply times are generally quicker:Facebook: https://www.facebook.com/telus/
Twitter: https://twitter.com/TELUSsupport?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
I joined them this September and recently switched back to Bell. I literally had 2.5 months of service with Telus. Its not the service and its the fact f you require assistance; good luck. Had billing issues. Called in almost 2 hours wait. I had network issues; called in and 1 hour wait. Wanted to chat with someone about a feature. No one is available in the middle of the day. Yes middle of the day. Never knew Telus was this bad. May never sign up for Telus again.
